FAQs

No, not just yet...but very soon.  We are wrapping up development and expect online purchasing to be available within a month. We are currently selling to existing Level 9 website clients only.

Yes! You’re free to cancel your subscription at any time right from your account dashboard. No hidden fees, no hassle. If you purchase more than one 3 Spark product, you can cancel one without impacting your other products in any way.

We accept all major credit and debit cards via Stripe. Your payment details are encrypted and securely processed—safety first!

Need to share a quick update, promo, or important message? Use our alert system to pop-ups across your site in seconds—no redesign needed.

Our AI chat, melodi, can answer common questions, guide users to the right pages, and even provide support 24/7. It’s like having a super-helpful team member who never takes a break.  And while Melodi is handling support, or your team can focus on growth.

It’s super simple! Each widget comes with a small block of HTML. All you need to do is paste it into your site’s header or body section. We’ll guide you through it step-by-step, and you’ll be up and running in minutes.

Yes, like any AI tool, ours can occasionally get things wrong or misunderstand a question. We're always working to improve accuracy, but it's good to think of AI as a helpful assistant—not a perfect expert. You can also fine-tune your website content to help AI be as accurate as possible.

We offer simple monthly subscriptions for each widget, so you only pay for the products you use. Billing is handled securely through Stripe, one of the most trusted payment platforms out there.

We’re here to help! You’ll have access to email support, and live chat (powered by our own widget, of course).

Not at all. Our products are lightweight, optimized for performance, and load in the background so your site stays fast and responsive.

Yes and no. 3 Spark is a new company created by its parent company Level 9 and Level 9 is not new.  Level 9 has been a pillar of stability and innovation, crafting top-notch software for financial institutions for nearly three decades.

That’s 30 years of secure, reliable solutions and countless success stories.

Our website elements or widgets are plug-and-play tools designed to make your website smarter and more engaging. From AI-powered search and chat to announcement banners and alert systems, each widget is built to improve user experience and help your visitors find what they need—fast.  Each 3 Spark product has a simple consistent monthly price, is delivered via a simple block of html that you plug into your website and can be canceled at any time.

Yes, our products will work on any website.  The only requirement is that you have the ability to insert a short HTML code on your website.

For the techies: the 3 Spark code uses the same technology as Google Analytics, Facebook tracking, and other similar systems.

Nope! Our elements are designed for everyone. Whether you're a developer or a total beginner, setup is simple our installation guide will walk you through the process.

Our AI search, Harmoni, scans your website’s content daily and delivers smart, relevant results to your visitors—instantly. It understands context, not just keywords, so users find what they’re looking for without frustration.  And because it only uses your website content it's safe, reliable, and requires zero maintenance.

Yes, and you can find it here.